Leisure centres receive top quality mark

Hemel Hempstead and Berkhamsted Leisure Centres have achieved the seal of approval from Quest, the UK quality scheme for sport and leisure. Both leisure centres were awarded high scores from Quest, and can now add ‘Excellent’ and ‘Very Good’ accolades to their list of achievements.

In 2018, Everyone Active invested £1.3million into the refurbishment of Hemel Hempstead Leisure Centre. The improvement works saw the centre upgrade and extend its gym, provide a new group cycling studio and a multi-purpose room, and dramatically improve its dry-side changing facilities.

Dacorum Borough Council is working in partnership with Everyone Active to implement similar refurbishment plans for Berkhamsted Leisure Centre, while assessing the feasibility of a new build.

Quest is a highly regarded facility improvement programme within the sports and leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.

Hemel Hempstead and Berkhamsted Leisure Centres were assessed to evaluate the health and safety, environment, customer experience, staff, cleaning and housekeeping of the venues. The Quest team also sent a ‘mystery shopper’ to review the facilities unannounced.

Steve Cox, Area Contract Manager at Everyone Active, said: “We’re absolutely ecstatic to be recognised in such a positive light by Quest. It is such a fantastic achievement and a huge thank you needs to go to all of our colleagues at the centres for their continued dedication and commitment to high standards. It is their professionalism that has enabled us to secure such a brilliant accolade for the centres.

“Quest assessments scrutinise every aspect of leisure centres – that includes management, customer care, policies, cleanliness and more, which makes this high score really special to us. We’re incredibly proud of our team and our facilities.

“We’ve enjoyed an excellent partnership with Dacorum Borough Council so far and have worked hard to make improvements to the centres and build a long-standing relationship with the local community.”

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