Lumina Technologies inspire “Excellence in Customer Service”

Hemel Hempstead Business Ambassador Lumina Technologies recently won the much coveted “Excellence in Customer Service” category at the Inspiring Herts Awards.

For Lumina, the customer service experience is fundamental and the IT support team is trained not only to provide the best technical service, but also in the importance of empathising with their clients and understanding why first rate customer service is so important.

Representing the team at the black tie ceremony in St Albans Cathedral, the award was collected by Paige Nicklin and Jamie Messer who both work on the Support Desk, delivering excellent customer service every day, Service Delivery Manager Ash Vekaria, as well as Director Helen McBarnet and Managing Director Richard McBarnet.

MD Richard McBarnet is extraordinarily proud of the win and his team. “Winning this award has given such a positive strong message to the team and is one of my proudest achievements as MD because it is an award at a team level, reflecting the pinnacle of what our business is all about. This is especially the case given that we were up against strong competition from companies in the hospitality sector, which is historically very strong on customer service.”

Paige Nicklin whole-heartedly endorses these sentiments: “Customer Service is so important because that’s how our clients see and interact with us every day, and is largely what forms their opinion of Lumina. I’m proud to be in a position where, not only has the Service Desk team been invited to a prestigious awards ceremony, but also that the Managing Director was kind enough to say the award was wholly due to the hard work and dedication of the Service Desk team. Having such a confident lead and working with motivational and inspiring managers is what drives us to be the best version of ourselves and we wouldn’t have won if it wasn’t for the constant and consistent hard work of Richard and the management team.”

Organised by Hertfordshire Chamber of Commerce, the Inspiring Herts Awards has become a phenomenal success. In their 7th year, they attract a huge number of applications from businesses across the county.

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